COVID-19 FAQ

When will you be open again?

Is the zoo safe to visit?

How do I book tickets for the zoo?

How will a visit now be different to before?

I have an annual pass or complimentary ticket; will it expire while you are closed?

I have a pass or complimentary ticket but can't use this online; how do I book tickets?

Will I still be able to buy souvenirs?

Will toilet facilities be open?

Will we have to wear masks to the zoo?

Can I still use cash at the zoo?

Can the animals catch or pass on COVID-19?

Will there still be animal-keeper talks throughout the day?

I'd like to volunteer at the zoo; can I do this?

I have a question but can't get through to anyone on the phone.

I am an annual pass holder. Why do I have to book?

Will there be changes to your café?

Can we bring a picnic?

Do you have a COVID-19 risk assessment?

I have another question...

The Lakeland Wildlife Oasis will re-open on December 2nd. Read about the actions we are taking in response to COVID-19 here .